If you are not fully satisfied with your online purchase, we are more than happy to refund or exchange the product within 14 days of delivery provided that it is still unused and unopened. To effect the return, please contact us via email at " infosg@snova.tw " to inform us about the details of your transaction. You will be required return the product(s) to the following address: ACCESS AP SINGAPORE PTE. LTD. address:150 Kampong Ampat #04-08, KA Centre Singapore 368324 Customers are advised to use a reliable courier service to return the products to the above mentioned address at your own cost. You can choose to either exchange with another product(s) or a refund. For refunds, the customer will be credited the full value of the product, excluding delivery costs. Please allow at least 5 working days (excluding Public Holidays) for us to process your refund.
We will arrange for a pick up to collect the product and exchange the damaged/incorrect product with the correct product or product(s). Kindly contact us via email, "infosg@snova.ne.jp". Only exchanges will be provided for damaged or mistaken product orders.
In the rare circumstances that you believe one of our products is causing you to suffer an allergic reaction to our products, please provide details of your allergic reaction & a picture to "infosg@snova.ne.jp". so we can help you determine the cause of your reaction. Please allow up to 5 working days for us to investigate these claims. You can choose to either exchange with another product(s) or a refund. Please allow at least 5 working days (excluding Public Holidays) for us to process your refund.